Privacy Policy

Last updated:

Dec 9, 2024

1. Introduction

At Polly Technologies ApS (“Polly,” “we,” “our,” or “us”), your privacy is our priority. We are committed to protecting your personal data and maintaining transparency about how we use it. As a platform dedicated to innovation in production planning, we strive to set a higher standard for data privacy.

We believe in data minimization and collect only the information necessary to provide and improve our services. To this end, we do not use cookies and prioritize practices that protect your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information as a data controller. If you would like to understand how we act as a data processor, please contact our support team to review our Data Processing Addendum (DPA).

2. Personal Data We Process

We collect and process personal data depending on your interaction with us:

When you use our platform, we collect information such as your email address and general contact details to facilitate communication and identify you within your team. We also collect data about platform usage to troubleshoot issues, improve services, and ensure a smooth user experience.

For business operations, we process data about our employees, including contractual details, contact information, bank details, and other information required by law or necessary for operational purposes. Similarly, we collect data about suppliers, customers, and partners, such as contact and payment details, to manage relationships, fulfill contractual obligations, and meet legal requirements.

To support our communication efforts, we process contact information for current and prospective customers. Additionally, we collect device access logs and other security-related information to protect our tools and applications from unauthorized access.

3. How We Use Your Data

We use personal data to provide, maintain, and improve our platform and services. This includes troubleshooting, responding to customer inquiries, and improving the platform’s functionality. For operational purposes, data is processed to meet legal obligations, fulfill contracts, manage relationships with stakeholders, and ensure the security of our systems.

4. Third-Party Data Processors

To deliver our services, we collaborate with trusted third-party providers. These providers act as data processors, and we ensure that they comply with GDPR by signing Data Processing Agreements (DPAs).

Some of our third-party providers may transfer personal data outside the EU/EEA. In such cases, we implement safeguards like Standard Contractual Clauses (SCCs) to ensure data protection. We also retain the right to audit our processors and request updated compliance reports regularly.

5. Data Retention

We retain personal data only as long as necessary for legal, operational, or legitimate purposes. For example, data required for accounting is stored as per Danish law, while other types of data are deleted or anonymized when no longer needed.

Our retention policies prioritize balancing legitimate business interests with individuals’ privacy rights.

6. Your GDPR Rights

As an individual within the EU, you have several rights under GDPR, including the right to access, correct, or delete your personal data. You can also restrict or object to data processing, withdraw consent (where applicable), and request the transfer of your data to another provider in a portable format.

To exercise your rights, contact our Data Protection Officer (DPO), Frederik B. Pagh, at frederik@polly.works. We have a structured Data Request Policy to ensure all requests are handled promptly and in full compliance with GDPR.

7. Security

We employ industry-standard security measures to protect your personal data. This includes encryption for data in transit and at rest, access controls to limit unauthorized access, and regular audits to identify and address potential vulnerabilities.

If you would like more information about our security practices, visit https://polly.works/.

8. Policy Updates

This Privacy Policy may be updated to reflect changes in our operations, services, or regulatory requirements. The latest version will always be available on our website at https://polly.works/privacy-policy.

If significant updates are made, we will notify our customers and employees via email or other communication channels.